GENERAL TERMS AND CONDITIONS OF THE ROXANICH WEBSITE AND OF THE ROXANICH WEB SHOP

The Buyer enters into a single contract with the Seller for the purchase of products or services consumed by the delivery of goods or services by the Seller and by the payment made by the Buyer.

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The Buyer has the right to unilaterally terminate the purchase agreement within 14 (fourteen) days without giving reasons. The deadline for unilateral termination begins from the day when the goods that are the subject of the contract are handed over to the Buyer or to a third party designated by the Buyer, who is not the Carrier, or in the case of a service, from the conclusion of the contract.

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In order to exercise the right to unilaterally terminate the purchase agreement, the Buyer must notify the Seller of their decision to unilaterally terminate the contract in question before the expiry of the deadline, by an unambiguous statement sent by post to ROXANICH d.o.o., CHANNEL 30, 52424 MOTOVUN) or by e-mail to sales@roxanich.hr, in which it is necessary to state their name, address, telephone number, fax or e-mail address. 

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In order to inform the Seller of their decision to unilaterally terminate the purchase contract, the Buyer may also use the written form for the unilateral termination of the Contract. The form in question can be found HERE. The Buyer may fill out the form electronically and send it to the Seller's e-mail address – info@roxanich.hr in which case the Seller will promptly send them the confirmation of receipt of the notification of unilateral termination of the purchase agreement via e-mail.

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The Buyer is obliged to return the received goods to the Seller without delay, and in any case no later than 14 (fourteen) days from the date when it sent its decision on unilateral termination of the contract to the Seller. The costs of returning the goods shall be borne by the Buyer. 

Before terminating the purchase agreement, the Buyer may contact the Seller by phone at +385 52 205 700 or via e-mail at sales@roxanich.hr for assistance and support in the process of returning the goods. 

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The Seller's recommendation for the safest return of goods is the use of the DPD Group delivery network services, within which there is also the WineLogistics service, a service specialized in the transport of wine. 

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The Buyer is responsible for the goods during the entire duration of the transport of the goods to be returned. The Buyer's liability for the returned goods shall cease at the moment when the Seller, after inspecting the returned goods, confirms to the Carrier the proper receipt of the goods. The Seller shall not be liable for any damage incurred up to the stated moment of confirmation of proper receipt of the goods. In the event of damage to the goods, the amount of the refund will be reduced by the percentage corresponding to the value of the goods. In this case, the Buyer will be informed of the amount by which the refund will be reduced.

The Buyer shall be responsible for any impairment of the goods resulting from the handling of the goods, except for that which was necessary to determine the nature, characteristics and functionality of the goods. In the event of damage to the original packaging, the amount of the refund will be reduced by the percentage corresponding to the value of the goods. In this case, the Buyer will be informed of the amount by which the refund will be reduced.

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If, at the request of the Buyer, the performance of the service has commenced during the deadline for unilateral termination of the Contract, the Buyer is obliged to pay the Seller the amount proportional to what was delivered by the time the Buyer informed the Seller of the unilateral termination of the purchase agreement.

If the Buyer unilaterally terminates the Contract, they will be refunded the funds received from them, including the costs of the original delivery, without delay, and no later than 14 (fourteen) days from the date of receipt by the Seller of the Buyer's decision to unilaterally terminate the Contract, unless the Buyer has chosen another type of delivery, which is not the cheapest standard delivery offered. 

The refund will be made in the same way that the Buyer made the payment. In the event that the Buyer agrees to another type of refund of the amount paid, they shall not bear any costs in relation to the refund. The Seller shall make the refund only after the goods have been duly returned.

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The User is not entitled to unilateral termination of the Contract:

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•     if the service has already been provided entirely, and the provision began with their express prior consent and with their confirmation that they are aware of the fact that they will lose the right to unilaterally terminate the Contract if the service is provided entirely;

•     if the subject of the Contract consists of sealed goods which, for health or hygiene reasons, are not suitable for return and have been unsealed after delivery;

•     if the subject of the Contract is goods which, due to their nature after delivery, are inseparably mixed with other things;

•     if the subject of the contract is a product or service the price of which depends on changes in the financial market that are outside the Seller's influence, which may occur during the duration of the Buyer's right to unilaterally terminate the contract;

•     if the subject of the contract is a product which is made according to the Buyer's specification or which is clearly adapted to the Buyer;

•     if the subject of the contract is the delivery of alcoholic beverages the price of which is agreed at the time of the conclusion of the contract, and the delivery can only take place after 30 days, if the price depends on changes in the market that are beyond the influence of the Seller;

•     if more than half of the product is consumed when determining the defects of the product.